Mediation is a way to resolve conflict. It’s when two parties come together voluntarily with a mediator to talk through their conflict and find their own solutions. Here's a Glossary of Terms to help you understand the mediation process. Mediate: To talk to two separate people or groups involved in a disagreement to try to help them to agree or find a solution to their problems. Resolve: To come to a definitive decision, to settle, to deal with a matter, uncertainty or problem. Voluntary: To do something that is not compulsory, without payment or reward, or feeling obligated to). Impartial: To be fair, just and unbiased. Empathy: To understand at a deep emotional level, another person’s feelings or problems. Sympathy: To share feelings of another person, particularly around sadness or trouble. Criticise: To find fault, to make judgement about someone’s behaviour or other actions. Confidential: Letting someone know that the information they pass on to you is private and secret and w...
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