Tips for mediators

Here are some useful tips for mediators.

• Look for any common ground between the parties and reflect that back to them.
• Try to lower the level of conflict by using more neutral language.
• The role of the mediator is to facilitate the meeting and the conversations between the parties.
• Always remember that it is the parties’ conflict, and they must come up with the solution to the situation, not you.
• Always look for positive comments or offers from the parties.
• Focus on the problem, not the people.
• Mediators never take sides.
• Focus on the future.

The Ashford Mediation Service Guide to Mediation with Young People and Families

We’ve produced a guide to explain what we do and how we can help young people and their families through the use of mediation.

In this ebook we explain what mediation is and give people who are helping young people, some tools and skills, hints and tips on how and when to use mediation.

We want to encourage young people, families, and community and school leaders, to contact Ashford Mediation Service and make use of our free mediation services.

Download 'The Ashford Mediation Service Guide to Mediation with Young People and Families'.